At AbsoluteJOI, we want to hear what you have to say. That's why we welcome your comments. If you have a general question, you may be able to find an immediate answer online in our help section.
Can't find what you need? We're available via email or chat. Email us at firstname.lastname@example.org. Chat in the chat box found in the lower right hand corner or send us a message on our Facebook page.
Current email response time is within 2 business days.
We are experiencing an increased volume of online orders, please allow an additional 2 business days for your orders to be processed. In addition, USPS is reporting delivery delays and packages are taking up to 10 days to receive. The safety of our staff is our number one priority. If you have any questions or concerns, please reach out.
All orders ship within 1-2 business days via US Postal Service First Class Mail. Delivery is usually within 3-5 business days. However, please note we are experiencing some delays with US Postal Service due to recent changes there and packages can take up to 10 business days for delivery. Expedited shipping is available at cost. Free shipping is available for orders over $75. Shipping costs are non-refundable.
We offer a 100% satisfaction guarantee. If you receive a faulty or damaged product, or don't like our products, you can return your order to us within 30 days of purchase for a refund or replacement. All returns must be unused and in the same condition that you received it and in the original packaging. In order to be processed, returns must be accompanied by proof of purchase.
Return Shipping Please contact us at info@AbsoluteJOI.com prior to returning a product and we will provide you with a pre-paid shipping label for your return. Shipping costs are non-refundable. We will ship the replacement at no cost to you.
We will confirm via email when we receive your return and let you know when the replacement has shipped. Please allow at least 2 weeks to receive your exchange. Depending on where you live, the time for your exchanged product to reach you may vary.
100% Satisfaction Guaranteed
We want you to be 100% satisfied with your purchase and offer a 30 day money back guarantee on any purchase.