Gentle Hydrating Foaming Cleanser

I purchased AbsoluteJOI facial-cleansing products (an entire set) because I wanted to support a Black-owned business. Unfortunately, after using the products, I experienced a severe reaction that included intense itching, redness, swelling, breakouts, and significant discomfort.

I sent photos of my reaction and requested a refund. Customer service responded quickly and initially stated that, because of my reaction, I would receive a refund. However, I later realized that I had not returned the bag that came with the products because I believed it was a complimentary gift included with my purchase.

When the company contacted me about the bag, I explained that I could return it. I was told that the refund would be processed without the bag, but it was not clearly communicated that $50 would be deducted from my refund. I was extremely disappointed to discover that all but $50 had been returned. Fifty dollars is not a small amount of money, especially under these circumstances.

Considering the severity of my reaction to the products, I expected a full refund. Although I appreciate the prompt response from customer service and the partial refund, that does not change the fact that I did not receive the full amount I was initially led to expect. I sincerely hope the company improves its communication regarding promotional items, returns, and refund deductions so other customers do not have the same experience.

So far I like the foam cleanser. My main worry was a reaction to it but so far no issues. So I would recommend for sensitive skin people.

These products are effective for me. The double cleansing approach works well.